Frequently Asked Questions

How can I contact Mavipet™?

You can contact us at info@mavipet.com and our customer support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we currently ship to multiple countries worldwide.

Where do you ship from?

We work with international fulfillment partners and warehouses to ensure efficient delivery for our customers.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing your order.

Requests made after this timeframe may not be possible as your order may already be in processing.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), PayPal, iDEAL, Klarna, Apple Pay, and other secure payment methods available at checkout.

When will my order be processed?

Orders are processed Monday through Friday.

Please allow 1–3 business days for order processing before shipment. During holidays or high-demand periods, processing times may be slightly longer.

How long will it take to receive my order?

Average delivery times are typically between 5–10 business days depending on your location.

Please note that shipping times may vary during busy periods.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipment, please contact us at support@mavipet.com and we will gladly assist you.

Will I have to pay customs fees or import taxes?

For international orders outside the EU, customs fees or import duties may apply depending on your country’s regulations.

These charges are determined by your local customs authority and are the responsibility of the customer.

How do I return an item?

Please contact us at info@mavipet.com and our team will guide you through the return process.

What if my item arrives damaged, defective, or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

• your order number,
• photos of the item,
• and a description of the issue.

We will work quickly to resolve the problem.

When will I receive my refund?

Refunds are issued to your original payment method once your return or cancellation request has been approved.

Please allow 7–10 business days for the refund to appear depending on your payment provider or bank.